SMS Terms and Conditions

1 Program description

When you opt in, One KC Express may send you SMS text messages related to transportation staffing and operations, including:

• Driver and monitor application, interview, hiring, and onboarding updates.
• Route assignments, trip acceptance requests, trip-start prompts, and dispatch coordination.
• Pickup and drop-off information, trip status, and schedule or route changes.
• Weather, safety, service, delay, or cancellation alerts.
• Meeting, training, activity, account, service, and support reminders.

These are staffing, service, and operational messages for opted-in job applicants, employees, independent contractors, drivers, monitors, dispatchers, and other authorized adults.

2 Opt-in & consent

By providing your mobile number and affirmatively opting in — for example, by submitting our SMS Consent form or selecting the optional, unchecked consent checkbox on the driver application — you consent to receive recurring SMS text messages from One KC Express at the number you provided, which may be sent using automated technology. Submitting an application, providing a phone number, using the website, employment, contractor onboarding, or receiving transportation services does not by itself create SMS consent.

Consent is not a condition of employment, purchase, or receiving our transportation services. By opting in, you confirm that you are the account holder or authorized user of the mobile number provided.

The exact opt-in disclosure shown on our consent checkbox reads: “I agree to receive recurring automated SMS messages from One KC Express about my driver, monitor, or independent-contractor application, hiring, onboarding, dispatch, route assignments, trip acceptance or start requests, weather alerts, inspections, compliance reminders, and work reminders. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. Consent is not a condition of employment, purchase, or service.”

We keep a record of each opt-in, including the name and mobile number provided, the consent checkbox value, the submission date and time, the consent wording and version displayed, and the page the consent was submitted from.

3 Message frequency

Message frequency varies and depends on hiring activity, trip activity, route assignments, weather or safety events, and other operational needs. You may receive messages on days when transportation is scheduled and whenever there is an update relevant to you.

4 Message & data rates

Message and data rates may apply. Any charges are billed by and payable to your mobile service provider under your plan. One KC Express does not charge for the text messages themselves. Contact your carrier for details about your messaging and data plan.

5 STOP & HELP keywords

You may also opt out by contacting us directly using the details in Section 10.

6 Carriers & delivery

Our messaging service is supported by major U.S. mobile carriers, but delivery is not guaranteed on all carriers or in all areas. Carriers are not liable for delayed or undelivered messages. Message delivery depends on factors outside our control, including your carrier, device, and signal.

7 Privacy

Your information is handled in accordance with our Privacy Policy. No mobile information — including your phone number, SMS opt-in, and consent — will be shared with or sold to third parties or affiliates for marketing or promotional purposes at any time. Our SMS provider, including Twilio, may process phone numbers and message-related data solely as a service provider to deliver the messages you requested. We use your number only to send the messages described in these terms.

8 Eligibility

To opt in to our SMS program you must be at least 18 years old (or the age of majority in your state) and the account holder or an authorized user of the mobile number you provide. Our messaging program is intended for job applicants, employees, independent contractors, drivers, monitors, dispatchers, school staff, and other authorized adults; it is not intended for children.

9 Changes to these terms

We may update these SMS Terms and Conditions from time to time. The “Last updated” date at the top of this page reflects the latest version. Your continued participation in the SMS program after an update means you accept the revised terms.

10 Contact us

For questions about our SMS program or these terms, contact us: